Active Health Clinic

Shipping Policy

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Shipping and delivery

Everything you need to know about how and when your order is sent.

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Dispatch times

We aim to dispatch orders within 1-2 business days. Most orders leave the same day or the next.

 

Business days are Monday to Friday, not including Victorian public holidays. Orders placed on a weekend or public holiday are counted from the next business day. 

 

Each year our store closes for a short period from late December to Early January, specific dates will be displayed on our online store and prior to checkout. Any orders placed during our closure period will be shipped as soon as we return.

 

Occasionally it takes a day longer. Our shop team is small, and if someone is away an order might go out on the third business day. If anything is running behind, we will let you know as soon as possible.

2XU Product Orders

We keep a selection of 2XU sizes at the clinic and order the rest in as they are bought. The range runs to far more sizes and styles than we could sensibly hold on the shelf.

 

The product page will tell you, before you add it to your cart, whether the item is available to ship now or will need to be ordered in.

  • In stock means it is here on our shelf and goes out within our usual dispatch time.
  • Ordered in for you means we place the order with 2XU once you buy it. These are usually dispatched within 3 to 7 business days.
  • Currently unavailable means 2XU are out of it as well. Email us and we will let you know when we expect it back.

Occasionally a size sells out at 2XU before we can order it, even though it showed as available when you bought it. If that happens we will get in touch and offer you a full refund, a different size or style, or an expected arrival date if we have one.

 

If your order has both, we send the in stock part straight away and the rest follows. You will get a tracking email for each parcel, and there is no extra shipping cost to you.

Delivery within Australia

We send all orders with Australia Post.

 

You will get an email with your tracking number as soon as your parcel is on its way.

Shipping costs

Shipping and handling is calculated at checkout based on the weight and size of your order and your delivery address. You will see the exact cost before you pay.

Free shipping threshold

Orders over A$200 are shipped free within Australia.

 

We also offer free untracked postage on book orders. It is an option at checkout, so you can still choose tracked postage if you would prefer it. Untracked post cannot be tracked in transit, so if your book has not turned up, email us at shop@activehealthclinic.com.au.

Free untracked postage is only available for our books, and occasionally other small items through promotions. If available, it will show up as a separate shipping option at checkout.

Local pickup

You can collect your order from our Blackburn clinic at Ground Floor, 20 Albert Street, Blackburn VIC 3130. Choose pickup at checkout and we will email you when it is ready.

 

Blackburn is our only pickup point. Our Essendon and Frankston locations are consulting rooms only, so orders cannot be collected from either.

International orders

We ship internationally with Australia Post. Rates are shown at checkout based on your address.

 

Delivery times outside Australia vary. Any customs charges or import duties are set by the destination country and are payable by the person receiving the order.

Delayed or missing orders

Check for any updates through Australia Post by using the tracking number provided in your shipping confirmation email.

 

If you can't find your tracking number, still have questions, or don't have the capacity to look into it yourself, email us at shop@activehealthclinic.com.au with your order number. We are always here to help! 

 

Nothing on this page affects your rights under the Australian Consumer Law.

If an Item is Out of Stock.

Occasionally an item is not on the shelf when we go to pack your order. If that happens we will contact you to offer the choice of a full refund, an alternative (if applicable), or the option to wait on stock if we have an estimated arrival date.

Returns & Refunds

If something is faulty, damaged or not what you ordered, our returns and refunds policy sets out what happens next. https://activehealthclinic.com.au/pages/returns-policy

Questions

If you have any questions or need support with your order, reach out to our shop team via email shop@activehealthclinic.com.au or call (03) 9878 5394.

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