Active Health Clinic

Returns & Refund Policy

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Overview

By processing your payment through our online store, you are agreeing to the following terms and conditions of our returns policy; please read prior to purchasing and reach out if you have any questions.

No Returns for Change of Mind

Please choose your items carefully as we do not offer returns or refunds for change of mind or exchange of size.

Title

Faulty Items

A return will only be accepted in the unlikely event that your purchased item is assessed by Active Health Clinic and confirmed to be faulty or the item you received does not match the description on our online store. You will be provided with a refund or replacement.

It is your responsibility to check each item prior to wearing or washing for any faults. Garments that have been worn or washed may not be assessed to be faulty due to their used condition.

Reporting a fault

If you believe your purchased item to be faulty, please send an email with the below details to shop@activehealthclinic.com.au:

Order number

Details of fault

Photos of faulty product

Please confirm if you would like a refund or replacement

If your item appears to be faulty, you will be issued with a return label to post the item back for assessment. All items must be returned within 10 days of receiving your delivery to be assessed.

Assessment and Refunds

If your item is assessed and shown to be faulty, you will be notified via email and Active Health Clinic will proceed with a refund or replacement based on the detail provided in your return request email. Please allow 3-5 business days for your return to be processed once they have been received.

 

Active Health Clinic reserves the right to not issue a refund if the item returned is not shown to be faulty.

Our Locations

Blackburn

Head office & Clinic

20 Albert St, 
Blackburn VIC 3130

Frankston

Clinic

53 Cranbourne Rd, 
Frankston VIC 3199

Bendigo

Clinic

171 Neale St, 
Flora Hill VIC 3550

Essendon

Clinic

Level 1, Suite 15b/82 Keilor Rd, 

Essendon North VIC 3041

Office & Hours

Reception

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Monday - Thursday: 

8am - 5:30pm

Friday: 

8am - 3:30pm

Clinic

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Monday - Wednesday: 

8am - 6pm

Thursday

8am - 8pm

Friday: 

8am - 3:30pm

+61 3 9878 5394

+61 3 8691 1303

admin@activehealthclinic.com.au

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